Estates at Acqualina

WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU! JOIN OUR DREAM MAKER CULTURE ©

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs

JOB OVERVIEW:

The PM Public Area Attendant position oversees the maintenance and cleanliness of all items and surfaces in the following areas: Breakfast & Juice Bar, Spa & Fitness and public areas. The PM Public Area Attendant must ensure the proper use of service and cleanliness standards. 

REPORTS TO: Housekeeping Manager/Villa Attendant Supervisor

WORK ENVIRONMENT:

Public spaces including front entrance, all property amenity rooms, Lobby areas, Breakfast area, Prep room area, Juice bar area, Residents restrooms, treatment room, Gym, fitness center, elevators, service areas, employee cafeteria and offices.

QUALIFICATIONS

Essential:

1. Fluency in English both verbal and non-verbal.
2. Ability to:

• Performing job functions consistently and meticulously with attention to detail, speed and accuracy.
• Exercise time management skills by organizing tasks in a manner to work efficiently and effectively to complete all daily functions prior to the end of the shift.
• Be a clear thinker, remain calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Pro-actively anticipate and fulfill Owner needs in a timely manner.
• Maintain a positive attitude and work cohesively with co-workers as part of a team.
• Display integrity and maintain an industrious work ethic to perform shifts with minimal supervision.
• Maintain confidentiality of Owner information and pertinent property data.
• Open availability + Work PM Shift between the hours from 2:30pm to 2am.

Desirable:

• Previous experience in cleaning luxury properties.
• Knowledge of proper chemical handling, cleaning of high end finishings for floors, wall coverings, ceilings, fixtures, etc.
• Fluency in a foreign language, preferably Spanish.
• High school graduate or equivalent vocational training.
• Experience in the hospitality industry in similar position.
• Previous guest relations training.
• Need to know how to operate all amenities and check in residents and guests in Circus maximus, bowling alley, movie theater, F1 simulator, golf simulator, kids’ room and teens room.

PHYSICAL ABILITIES

Essential:

1. Exert physical effort in transporting up to 40 pounds.
2. Endure various physical movements throughout the work areas.
3. Reach 12’ inches/feet.
4. Remain standing and walking during an 8hr shift.
5. Satisfactorily communicate with Owners, management and co-workers to their understanding.

ESSENTIAL JOB FUNCTIONS

1. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
2. Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.
3. Pro-actively anticipate Owners’ needs, respond promptly and acknowledge all Owners, however busy and whatever time of day.
4. Use the scrubbing machine to clean the lobby floor.
5. Vacuum all carpets by the lobby.
6. Clean all glass doors by the lobby.
7. Clean coffee station inside the mail rooms.
8. Refill coffee, sugar, cream, cups, lids and napkins.
9. Refill bottled water by the mail room fridge.
10. Clean and refill all the bathrooms.
11. Always maintain positive Owner relations.
12. Be familiar with all property services/features and local attractions/activities to respond to Owner inquiries accurately.
13. Resolve Owner complaints and provide thorough follow up to ensure Owner satisfaction.
14. Refill towels in the fitness & spa area.
15. Pick up dirty towels from the spa and fitness area and bring them to the laundry room.
16. Check all machines inside fitness area.
17. Refill bottled water inside fitness area.
18. Clean and maintain Collin’s elevator and stairs.
19. Wash all dirty rags by the laundry room before end shift.
20. Maintain the cleanliness of the theater.
21. Organize and fold the blankets inside the theater.
22. Prepare popcorn for the residents by request.
23. Monitor and maintain cleanliness, sanitation and organization of assigned work areas
24. Ensure security of any assigned keys and radios.
25. Complete checklist and special project assignments by end of shift.  for additional assignments throughout the shift.
26. Review assigned area and complete general removal of any trash or debris.
27. Maintain cleanliness and organization of closets; remove trash, wipe down shelves/counters; sweep floor; remove non-floor closet items and transport to proper storage areas.
28. Clean designated areas with proper chemicals, tools and equipment.
29. Check under furniture for debris and remove if present; reposition furniture to correct floor plan.
30. Inspect condition of all furniture for tears, rips and stains and report damages to be place in Building link.  Dust and polish all woodwork.
31. Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents.
32. Clean all lamps, light fixtures and light switches, check for proper working conditions.
33. Remove dust, spots and smears from windows, frames and ledges; wash windows as assigned.
34. Remove dust, grease and smears from public phones and reposition properly. 
35. Remove dust on drapes weekly and realign to correct position daily.
36. Inspect condition of planters and plants; remove debris, polish planters.
37. Remove dust, dirt, marks and fingerprints from doors and door frames.
38. Empty trash containers in public areas.
39. Empty vacuum cleaner bags, replace and clean machines.
40. Remove soil, dirt, soap build-up and hair from public bathroom mirrors, vanities, sinks, toilets/urinals, shower walls, shower curtains and floors.
41. Replace facial and toilet tissues, paper hand towels, soaps in correct amount and location.
42. Sweep and/or vacuum all public entrances daily.
43. Report any damage or maintenance problems to be placed in Building Link.
44. Turn over any lost and found items to Security.
45. Always ensure security of property.
46. To participate in our commitment to sustainability you are to engage in eco-conscious initiatives, and lead by example, contributing to our mission of fostering a greener future as we embrace the perspective that at Acqualina, we are not just a team; we are stewards of the environment and champions of sustainability.
47. Assist residents’ events.
48. Understand and Deliver service in accordance with Forbes Five Star, AAA Five Diamond and LQA standards.
49. Complete checklist items.
50. Check and clean the dog park.
51. Clean and refill pool and beach bathroom including garden bathrooms.
52. Locker rooms refill.
53. Re-rack weights
54. Ensure studio, salt room, SPA amenities, treatment room, all circus maximus and other amenities are cleaned, organize and service before, during and after events.
55. Ensure music level is appropriate.
56. Double check digital boards and signage.
57. Full knowledge of all activation, times movies special events etc.