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We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs

JOB OVERVIEW 

Ensure that all residents, guests and visitors visiting the Beach Club Area (Costa Grill, Pool & Beach, Beach and Front Lawn area) are properly registered and issued wristbands after presenting proper credentials. Patrol Pool & Beach area to ensure that all persons are compliant with resort policies.

Must be able to work a flexible schedule including holidays and weekends working from: 9.30am - 6.00pm

REPORTS TO:

Security Leadership (Lead Officer, Supervisor, Assistant Manager, Manager, Director of Security –Primary

WORK ENVIRONMENT:  All areas of the Estates and surrounding property; Beach Area

Job involves working:

• Under variable temperature conditions (or extreme heat or cold).
• Under variable noise levels.
• Outdoors/indoors.
• Running
• A lot of walking
• Standing for long periods of time

KEY RELATIONSHIPS:

Internal:                    All Estates Staff.

External:                   Residents and residents’ visitors, Police Department, Fire Department, vendors and contractors.

QUALIFICATIONS

Essential:

• Criminal-free record.
• High school graduate.
• Fluency in English both verbal and non-verbal.
• Provide legible communication and directions.
• Computer literate.
• Ability to:

• Perform job functions with attention to detail, speed and accuracy.
• Prioritize, organize and follow up.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand visitor, and resident’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of resident, and departmental information and pertinent resort data.
• Work a flexible schedule including weekends and holidays.

QUALIFICATIONS

Essential:

• High school graduate.
• Fluency in English both verbal and non-verbal.
• Provide legible communication and directions.
• Compute basic mathematical calculations (add, subtract, multiply and divide numbers).
• Ability to:

• Perform job functions with attention to detail, speed and accuracy.
• Exercise time management skills by organizing tasks in a manner to work efficiently and effectively and complete all daily responsibilities prior to the end of the shift.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly, accurately and consistently.
• Anticipate and execute Resident, Guest and Visitor needs.
• Knowledge and familiarity of residential unit owners, repeat & loyal guests and VIPs.
• Ensure that all persons wishing to exit out to the Beach Club area provide proper credentials prior to being issued a wristband.
• Superior organizational skills, accuracy and attention to detail.
• Organizational aspects of the wristband station welcome desk and areas of work.
• Responsible for overseeing all security related aspects of the Beach Club area and safety related matters.
• Ensure that AQ Terrace is checked hourly to ensure “Photo Ready” appearance.
• Maintain accurate numbers of persons who have accessed the area and accurately separate them into respective sections.
• Enforce Beach Club policy in relation to the amount of persons allowed per room which varies on the amount of bedrooms inside of their residential units or guest rooms.
• Work with a positive attitude and cohesively with co-workers as part of a team
• Display integrity and maintain an industrious work ethic to perform shift with minimal supervision.
• Maintain confidentiality of guest and resident information and pertinent resort data.
• Display integrity and maintain an industrious work ethic to perform shift with minimal supervision.
• During times of busy periods, ability to work beyond scheduled hours in order to assist with operational needs.
• Assist in providing first aid to injured persons throughout designated workspace.
• Properly document events and incident reports which may at a later time be used in legal situations.
• Monitor rain and weather activity and if need be, request the assistance of other security officers or Pool & Beach to collect chair cushions

Desirable:

• College degree.
• 2 years minimum of experience proven experience working as a security officer, customer service agent, Pool & Beach operation.
• Experience with computers and calculators.
• Certification of previous training in computers, but must be versatile in Outlook, Excel and Word and other duties as assigned.
• Experience in Luxury Condo/ Hospitality Industry in similar position.
• Previous guest and resident relations training.
• Fluency in a second language, preferably Spanish, Russian, French, or Portuguese.
• Knowledge of MS Shift Software.

PHYSICAL ABILITIES

Essential:

1. 1. Exert physical effort in transporting 50 to 150 pounds.
2. 2. Endure various physical movements throughout the work areas.
3. 3. Reach 12 inches.
4. 4. Remain in stationary position for 8 hours throughout work shift.
5. 5. Satisfactorily communicate with residents, management and co-workers to their understanding.
6. 6. Lifting up to 50 lbs. on a daily basis.

ESSENTIAL JOB FUNCTIONS

• Communicate effectively with others both orally and in writing.
• Walking and standing for extended periods of time.
• Work outside in extreme weather conditions.
• Ability to see and hear accurately in both day and nighttime conditions.
• Ability to comprehend numerous policies, procedures, concepts
• Ability to respond using discretion and interpretive judgment based on general and specific policies.
• Ability to retain knowledge, information, and directions on an ongoing basis and communicate effectively with others.
• Ability to maintain accurate records.
• Ability to react appropriately in emergency situations.
• Ability and knowledge of using portable fire extinguishers and proper procedures.
• Ability to remain calm in emergency situations.
• Properly operate portable radio and office telephone.

SECONDARY JOB FUNCTIONS

• Assist all departments in workplace location as needed.
• Ensure that all persons on premises have the proper credentials and that they are wearing the assigned wristband for the day.
• Ensure that all Pool & Beach areas are in pristine conditions and ready to be used.